Frequently Asked Questions
Everything you need to know before your freight gets moving.
From quotes and bookings to delivery, tracking and freight management, we’ve covered the essentials to help you understand how AUZ Freight Networks works. If you can’t find what you’re looking for, get in touch and we’ll be happy to help.
Quotes & Booking
How do I request a freight quote?
Complete our online quote form, give us a call or send us an email with your freight details. Once we know what you’re moving, where it’s going and when it needs to arrive, we’ll recommend the most suitable option.
What information do I need for a freight quote?
To prepare an accurate quote, we’ll usually ask:
- Collection and delivery locations
- Freight type
- Dimensions and weight
- Number of items or pallets
- Preferred delivery timeframe
- Any special handling requirements
If you’re unsure of any details, we’ll help you work through them.
Is there a minimum freight volume?
No. We don’t have minimum freight volume requirements, so whether you’re sending one pallet or coordinating ongoing freight movements, we’re here to help.
Freight Services
What types of freight do you transport?
Our network can transport a wide range of freight, including:
- General freight
- Cartons
- Pallet freight
- Dangerous goods
- Refrigerated freight
- Oversized freight
- High-value freight
If you’re unsure whether we can move your freight, contact our team and we’ll be happy to discuss your requirements.
Do you provide interstate road freight?
Yes. We coordinate interstate road freight throughout metropolitan, regional and remote Australia using our national carrier network.
Do you offer freight management services?
Yes. If you’re managing multiple deliveries or regular freight movements, we can coordinate bookings, carrier communication and shipment updates through one dedicated point of contact.
Do you provide warehousing and 3PL?
Yes. We offer easily integrated warehousing and customisable 3PL solutions, combining storage, inventory management and distribution to provide a seamless end-to-end freight solution.
Can you organise urgent deliveries?
Yes. Where available, we can arrange time-critical and same-day freight services. Let us know your required delivery timeframe and we’ll recommend the best option.
Do you offer international freight?
Yes. Speak with our team about your destination and freight requirements, and we’ll discuss the international freight options available.
Managing Your Freight
Can I track my shipment?
Yes. Our online tracking system lets you follow your shipment throughout its journey, giving you better visibility from collection through to delivery.
Who do I contact if I need help?
Our Customer Service team is here to assist with all enquiries, from freight bookings and pricing to delivery updates and general support. We’re just a simple email or phone call away.
Can you customise a freight solution?
Absolutely. Every business is different. We’ll take the time to understand your freight requirements before recommending an approach that suits the way your business operates.
Working With Auz Freight networks?
Why do businesses choose Auz Freight Networks?
Our customers value straightforward service and clear communication. When you work with us, you’ll have:
- One dedicated point of contact
- End-to-end communication
- Access to a trusted national carrier network
- No minimum freight volumes
- No lock-in contracts
- Flexible freight and logistics support
Which industries do you work with?
We work with businesses across a wide range of industries, including:
- Retail
- eCommerce
- Wholesale & Distribution
- Manufacturing
- Construction
- Agriculture
- Pharmaceuticals & Healthcare
If your business relies on freight, we’ll work with you to find a solution that suits your requirements.